Terms and Conditions: Service/Install
Welcome to ThermoPro Heating & Air Conditioning LLC!
IMPORTANT; PLEASE READ BEFORE CONTINUING: The Terms and Conditions are likewise delineated on the service invoice delivered to you via email. The Terms and Conditions accessible through the link provided to customers on the invoice constitute the definitive agreement. Should there be any variance between the information presented in the website service/install terms and the Terms on your signed invoice, the version you endorsed shall prevail over this document. The information provided herein serves solely informational purposes. Current as of: 03/22/2024
Section 1; Service Terms and Conditions
Section 2; Sales/Installation Terms and Conditions
Section 1: ThermoPro HVAC Service Repair Terms and Conditions;
These Terms and Conditions ("Agreement") govern the service repair calls provided by ThermoPro, hereafter referred to as "we," "our," or "us," for your HVAC systems. "Payment Process" incorporates both agreement of the proposal and payment of the proposal. By scheduling a service repair call with ThermoPro, you agree to be bound by the terms outlined below:
1. Service Call Request:
1.1. To schedule a service repair call, you must contact our customer service department via phone or our online service request portal.
1.2. All service requests are subject to appointment availability, and we will make reasonable efforts to accommodate your preferred date and time.
2. Service Charges:
2.1. ThermoPro will charge a service fee for each service repair call, as outlined in our standard pricing list. This fee covers the cost of diagnosing the issue and providing an estimate for repair.
2.2. In addition to the service fee, any parts, materials, or additional labor required for the repair will be billed separately.
3. Payment:
3.1. Payment for the service fee and any additional charges must be made at the time of service unless prior arrangements have been made with our office.
3.2. We accept cash, credit/debit cards, or other payment methods as specified by ThermoPro.
4. Cancellation and Rescheduling:
4.1. If you need to cancel or reschedule a service repair appointment, you must notify us at least 24 hours before the scheduled time.
4.2. Failure to provide sufficient notice for cancellation or rescheduling may result in a cancellation fee.
5. Customer Responsibilities:
5.1. The customer or an authorized representative must be present during the service repair call.
5.2. The customer must provide our technicians with access to the HVAC system and any relevant equipment.
6. Warranty and Liability:
6.1. ThermoPro will provide a warranty for parts and labor used in the repair, as specified in the repair estimate.
6.2. The warranty does not cover issues caused by customer negligence, improper use, or unauthorized tampering with the HVAC system.
6.3. ThermoPro shall not be held liable for any consequential damages, loss of property, or other indirect losses resulting from the repair service.
7. Limitations:
7.1. ThermoPro will make every effort to diagnose and repair your HVAC system accurately. However, some issues may require further investigation or specialized repair, which may result in additional costs.
7.2. ThermoPro reserves the right to decline service for any reason, including but not limited to unsafe working conditions or illegal practices.
8. Privacy Policy:
8.1. ThermoPro will collect and process personal information as necessary for providing the service repair. Our Privacy Policy outlines how we handle and protect your data.
9. Governing Law:
9.1. This Agreement shall be governed by and interpreted in accordance with the laws of the state of ohio, without regard to its conflict of laws principles.
10. Modifications to Terms and Conditions:
10.1. ThermoPro reserves the right to modify these Terms and Conditions at any time. The updated terms will be posted on our website, and the date of the last update will be indicated.
By scheduling a service repair call with ThermoPro, you acknowledge that you have read, understood, and agree to these Terms and Conditions. If you have any questions or concerns regarding these terms, please contact our customer service department before proceeding with the service repair call.
2. Sales/Installation Terms and Conditions:
2.1. Scope of Work:
ThermoPro Heating and Air Conditioning (hereinafter referred to as "ThermoPro") agrees to provide heating and air conditioning installation services to the customer (hereinafter referred to as "Customer") as outlined in the attached estimate or proposal.
2.2. Estimate Validity:
The estimate provided by ThermoPro is valid for a period of 30 days from the date of issuance. Prices are subject to change after this period for any changes not in scope of work in estimate.
3. Payment Terms:
Customer agrees to pay ThermoPro according to the payment terms specified in the estimate or proposal. Payment is due in full upon completion of the installation, unless otherwise agreed upon in writing. Failure to pay within the agreed terms will incur a 5% late charge compounding from time of first missed payment up to 90 Days and 3% There after.
4. Change Orders:
Any changes to the scope of work requested by the Customer after the agreement has been signed may result in additional costs. Customer acknowledges that they are responsible for any additional costs incurred due to such changes.
5. Cancellation Policy:
In the event that the Customer wishes to cancel the agreement after signing, a cancellation fee may apply. The cancellation fee will be up to 30% of the estimated cost plus equipment/material return charges or the cost of incurred expenses for the project, whichever is greater.
6. Warranty:
ThermoPro provides a warranty on parts and labor for a period of 1 year from the date of installation, unless otherwise noted in the agreement. This warranty does not cover damages resulting from misuse, neglect, or unauthorized repairs.
7. Limitation of Liability:
ThermoPro shall not be liable for any damages, including but not limited to, incidental or consequential damages, arising out of or in connection with the installation, use, or performance of the heating and air conditioning system.
8. Compliance with Laws:
ThermoPro agrees to comply with all applicable laws, regulations, and building codes in the performance of the installation services.
9. Ownership of Materials:
All materials supplied by ThermoPro shall remain the property of ThermoPro until full payment has been received from the Customer.
10. Indemnification:
Customer agrees to indemnify and hold harmless ThermoPro from any claims, damages, or liabilities arising out of or in connection with the installation services provided under this agreement.
11. Governing Law:
This agreement shall be governed by and construed in accordance with the laws of the state of ohio, without regard to its conflict of law provisions.
12. Entire Agreement:
This agreement constitutes the entire understanding between ThermoPro and the Customer with respect to the subject matter hereof and supersedes all prior agreements, representations, and understandings, whether written or oral.